FREQUENTLY ASKED QUESTIONS
CAN I ORDER A SAMPLE INVITATION AND WHAT IS INCLUDED?
Yes, our sample packs are now available to be purchased prior to placing your initial order, via our online store.
Sample sets are priced at $25 each, which is redeemable against your order. A sample set includes one invitation set of your choice with matching Envelopes, RSVP Cards and Wishing Well Cards. You can increase the amount of invitation sets in your packs for $5 each. This sample set includes information about our layouts, extra items, colour palette options, selection of fonts and our gorgeous card stock and wood stock for you to choose from.
The sample packs are subject to availability at the time of your order.
CAN I CHANGE THE COLOUR OF THE INVITATIONS?
Yes of course, our invitations can be custom made, therefore we can change paper, ribbon and card stock colours to suit your needs. Just let us know your colour preferences when placing your order.
DO YOU HAVE A MINIMUM ORDER QUANTITY?
There is no minimum order required for our predesigned invitations, however our custom designs require a minimum of 25 invitations.
WHEN SHOULD I PLACE MY ORDER?
For custom designs we recommend that you place your order or contact us at least 6 months before the date of your special day. If you are ordering from our online store, we recommend you place your order 4 weeks before you require them.
We strive to complete each job as quickly as possible, therefore most orders should have a minimum 3 week turn around time.
IS THERE A PICK UP OPTION FOR MY ORDER?
If you would prefer to pick up your order from our Mount Evelyn showroom, an appointment can be made by contacting us at firstname.lastname@example.org.
HOW MUCH WILL IT COST TO POST MY INVITATIONS?
All our packaging and cost information can be found on our Postage and Shipping page.
DO YOU POST INTERSTATE AND/OR INTERNATIONAL?
Yes we can post anywhere in the world, however for International orders we will need you to contact us directly about postage rates and shipping times.
DO YOUR INVITATIONS COME IN A PACKAGE?
Yes, all of our invitations come in a set including the Invitation, Wishing Well and RSVP. We also offer additional reception/ceremony items in the matching set such as Place Cards, Table Numbers, Seating Plans, Menu’s, Order of Service books, etc. These are all available to be purchased separately or in a set that we can put together for you.
DO YOU OFFER CUSTOM DESIGNS?
We certainly do. Please refer to our Custom Design page for more details.